BankTrack's Human Rights Response Tracking Database
BankTrack
BankTrack
BankTrack's Response Tracking database covers instances in which civil society organisations have sought responses from banks regarding alleged human rights impacts associated with their finance.
Each response was assessed against BankTrack's Response Tracking criteria, which evaluate whether a bank responded substantively, addressing the allegations raised; whether it took appropriate action to prevent, mitigate, or address the impact; and whether the bank has monitored the effectiveness of its actions.
Scores of 0, 0.5, or 1 were assigned to each criterion for every bank's response, following the methodology first outlined in BankTrack’s Actions Speak Louder report, updated in 2024, and later integrated into BankTrack's Global Human Rights Benchmark.
This database contains 243 communications between civil society groups and banks, covering 20 different cases of human rights allegations involving 52 banks since 2021. The information provided here was last updated in October 2024.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank provided no detail on whether it engaged with its client or took any appropriate action.
Following the bank's response: The bank stated that ""Drummond is no longer a BBVA customer"" following the sale of BBVA's US subsidiary in November 2020. Whilst the bank has disengaged with the company, this does not consitute appropriate action according to rights-holders involved in raising the issue with the bank as the bank has merely sold the subsidiary that maintains the financial relationship between the bank and the company, rather than ensuring that finance for Drummond was suspended. Therefore, the score remains unchanged.
No information available on whether the bank monitored progress.
Following the bank's response: The bank noted that ""Drummond is no longer a BBVA customer"" and therefore the bank was not in a position to monitor the progress of the company. As the bank did not provide any details on whether it monitored the impact on rights-holders involved in raising the issue with the bank of its own action of disengaging from the company, the score remains unchanged.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank did not publicly respond.
Following the bank's response: Although it responded, the bank required it to be kept confidential. As this is not a public response, the score remains unchanged.
No information available on whether the bank engaged with its client or took appropriate action.
Following the bank's response: The bank has not provided any public information on its engagement with the company or whether it took any appropriate action, therefore the score remains unchanged.
The bank publicly responded providing details of its policies related to the sector, but it did not acknowledge its link to the impact or comment on or respond to the substance of the issues raised.
Following the bank's response: The score remains unchanged as the required elements of the response are not present.
The bank does not detail whether or how it has engaged with its clients in the sector, nor whether it took appropriate action in the specific case that was raised.
The bank's response stated that in 2021 it revised its Agriculture sector policy, resulting in it only providing financial products or services to companies with a strategy to achieve zero deforestation in their production and supply chains by 2025 at the latest. This constitutes evidence that the bank has reviewed its management systems to prevent such impacts from occuring in the future. However this is not considered an appropriate and sufficient remedy by rights-holders involved in raising the issue with the bank as the policy does not include the commitments requested by them in the report; therefore it receives a half score.
Following the response: The bank's score was amended to 0.5.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
Following media reporting: News sources subsequently reported that the bank will not finance the project, however, the bank has not responded to stakeholders or confirmed its position publicly, so there is no change in score.
Following media reporting: Media reports suggest the bank has taken appropriate action by refusing to provide finance to the project, however, the bank has not set this position out publicly, so there is no change in score.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank did not respond.
Following the bank's response: The bank publicly responded citing client confidentiality. It did not acknowledge its link to the company and, although the bank provided ""general context on how we approach our relationships with different sovereigns around the world"", it did not comment on or respond to the specific issues raised. Therefore the score remains unchanged.
The bank publicly responded citing client confidentiality. It did not acknowledge its link to the company nor comment on or respond to the specific issues raised.
Following media reporting: In May 2022, the Financial Times reported that the bank has ruled out financing for the project; however, the bank did not put out a public statement on the matter, so it does not receive a score.
The bank did not provide information on whether it engaged with its client or took appropriate action.
Following media reporting: No change in score.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank publicly responded stating that it "cannot comment on any existing or potential client relationships”.
Following media reporting: In May 2022, Reuters reported that the bank ruled out financing for the project; however, the bank did not put out a public statement so it does not receive a score.
The bank did not provide information on whether it engaged with its client or took appropriate action.
Following media reporting: No change in score.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank initially responded without commenting on the project.
Following the bank's response: As indicated in the bank's feedback, it later confirmed that it is not involved in the financing for the project. It did not comment on or respond to the substance of the issues raised, therefore it receives a half score.
No information available on whether the bank engaged with its client or took appropriate action.
Following the bank's response: The bank confirmed that it is not involved in financing for the project; however, the bank remains exposed to TotalEnergies, the project developer, and it has not (yet) set out specific actions that it requires (or will require) the company to take to address the impacts raised.
The bank publicly responded but did not confirm its link to the company, citing client confidentiality.
Following the bank's response: The bank stated that ""while we do not finance products directly facilitating deforestation in the Amazon, commodity traders such as the client's listed within the aforementioned report face supply chain risks"", therefore acknowledging its link to the impact. The bank did not comment on or respond to the substance of the issues raised, resulting in the bank's score being amended to 0.5.
The bank publicly responded acknowledging it link to the impact, but did not comment on or respond to the substance of the issues raised.
Following the bank's response: The score remains unchanged.
No information available on whether the bank engaged with its client or took appropriate action.
Following the bank's response: The score remains unchanged.
No information available on whether the bank monitored progress.
Following the bank's response: The score remains unchanged.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank responded stating that it "does not comment publicly on client relationships”.
Following media reporting: In May 2022, the Financial Times reported that the bank ruled out financing for the project; however, the bank did not put out a public statement so it does not receive a score.
The bank did not provide information on whether it engaged with its client or took appropriate action.
Following media reporting: No change in score.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
No information available on whether the bank engaged with its client or took appropriate action.
Following the bank's response: The bank stated that engagements with clients are publicly reported in an anonymised format in its annual reports. This reporting does not provide details on whether or how the bank has engaged with the company in this specific instance nor does it state whether the bank has required the company to take specific actions or taken appropriate action itself. Therefore, the score remains unchanged.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank did not respond.
Following publication: The bank responded stating that it is not involved in financing of the project, therefore it has not been included in the scoring.
No information available on whether the bank engaged with its client or took appropriate action.
Following publication: The bank responded stating that it is not involved in financing of the project, therefore it has not been included in the scoring.
The bank responded publicly acknowledging its link to the impacts, but did not address the issues raised. The bank stated that the information provided in the open letter is "given attention and due consideration during...screening processes".
Following the bank's response: The score remains unchanged.
The bank stated that the project will be reviewed by an independent consultant in line with the Equator Principles and the IFC Performance Standards. The bank did not detail any specific actions sought from the company to address human rights violations.
Following the bank's response: The score remains unchanged.
Following the bank's response: The bank has not provided details on how it monitored the progress of specific companies or how the bank monitored the impact on rights-holders involved in raising the issue with the bank of its own action of updating the Agriculture sector policy. Therefore, the score remains unchanged.
The bank publicly responded but did not acknowledge its link to the impact or comment on the specific issues raised.
Following the bank's response: The bank acknowledges its link to the impact, but still does not comment on or respond to the substance of the issues raised. Therefore, the score has been amended to 0.5.
No information available on whether the bank engaged with its client or took appropriate action.
Following the bank's response: The bank confirmed that it ""engaged with the customer and gathered statements and positions on the allegation"". The bank did not provide details of this engagement nor did the bank state whether it had required the company to take specific actions or that the bank had taken appropriate action itself. Therefore, the score remains unchanged.
The bank publicly responded stating that "as a general rule, Wells Fargo does not disclose details regarding specific relationships".
Following the bank's response: The score remains unchanged.
The bank provided no detail on whether it engaged with its client or took approriate action.
Following the bank's response: The score remains unchanged.
No information available on whether the bank monitored progress.
Following the bank's response: The score remains unchanged.